• Overview
• Business Service Management
• Virtualization
• Capacity Management
• Batch Processing
• Cloud Computing
• CIO
• LOB Owner
• Application Owner
• Operations
• Systems Administration

Alive for business service management

Business Challenge

With many business processes dependent on applications and services delivered by complex IT infrastructure, performance problems can have a significant impact on a company’s bottom line. Because of this, the days of IT organizations operating with only an understanding of the IT perspective are quickly passing. Business Service Management (BSM) is an enabling technology at the intersection of business and IT alignment. It creates a “single pane of glass” for IT infrastructure and technology and how it supports and enables the business to meet its goals and objectives. BSM identifies the relationships between business and IT performance and business and IT service availability.

Unfortunately, existing BSM solutions are still based on event centric, static threshold based monitoring of the IT environment. They also require complex rule-writing and detailed dependency mapping, which cannot be easily adapted as your business, applications and infrastructure evolve.

Business Need

What is needed to enable BSM is automated, holistic analysis of business performance, IT infrastructure and user experience data to enable a proactive, business-centric approach to IT management. 

• Understand the normal behavior of IT infrastructure
• Adapt automatically to changing business or IT infrastructure environment
• Proactively notify of IT performance problems that will affect business processes
• Understand the health of your business services
• Provide business and IT-centric views into the performance of mission critical business services  

Our Solution

Integrien Alive enables BSM by providing holistic, automated analysis of business performance, IT infrastructure and user experience data. You’ll understand the previously hidden relationships between IT infrastructure and business performance through Alive’s sophisticated understanding of normal and advanced correlation capabilities. You’ll be notified of building performance problems with detailed root cause analysis before business processes are affected, so you can repair them before your bottom line is negatively impacted. Alive’s powerful visualizations and role-based performance dashboards give every business and IT constituent just the view they require into the health of their business services and supporting IT infrastructure. If you are implementing BSM in your organization, you need Alive.

 

Key Features & Benefits 

• Automates the manual tasks associated with implementing and maintaining BSM
• Roles-based, customizable dashboards provide both business and IT users the views they need into business service performance
• Proactive notification of business service performance issues
• Sophisticated root cause analysis significantly reduces MTTI/MTTR