IT Infrastructure Library (ITIL) Primer

ITIL and Integrien Alive™ are complementary elements within a process-improvement strategy for the progressive IT organization. ITIL provides an exceptional and comprehensive approach to information technology (IT) best practices, while Alive offers a faster path to several key process improvements. Together, ITIL and Alive can improve an organization's responsiveness as well as its long-term reputation.

Recently, ITIL was updated to incorporate changes in business IT and in the challenges faced by IT organizations today. Integrien is pleased to offer this updated ITIL resource to help your organization become more flexible and responsive through the application of ITIL standards.

Choose an ITIL Primer Topic:

  1. Background
2. Introduction to ITIL
3. The Service Lifecycle
4. Lifecycle Phase: Service Strategy
5. Lifecycle Phase: Service Design
6. Lifecycle Phase: Service Transition
7. Lifecycle Phase: Service Operation
  8. Lifecycle Phase: Continual Service Improvement
  9. Introduction to Functions and Processes
10. Functions and Processes in Service Strategy
11. Functions and Processes in Service Design
12. Functions and Processes in Service Transition
13. Functions and Processes in Service Operation
14. Functions and Processes in Continual Service        Improvement

© 2007 itSMF International. Extracts are from the book, Foundations of IT Service Management Based on ITIL® V3, which is available from www.vanharen.net.