Functions and Processes in Continual Service Improvement
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CSI Improvement Process
The CSI improvement process or 7-step improvement process describes how to measure and report. Improvement takes place according to the P-D-C-A Cycle. The CSI plan phase results in a Service Improvement Plan (SIP). The next section will explain how an organization can set up such a plan.
Service Reporting
The service reporting process is the process which is responsible for the generation and supply of reports about the results achieved and the developments in service levels. It should agree with the business on the lay-out, contents and frequency of the reports.
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